Orders & shipping
How do I return my order?
- Fill out the return form included in your package, ensuring all required details (order number, return reason, etc.) are provided.
- Seal the package securely and attach the pre-provided shipping label.
- Place it in an appropriate shipping box if needed.
- Drop it off at the post office or with a courier service as soon as possible (You have 14 days).
If you have any questions or need assistance, contact our customer service team—we’re happy to help.
We hope you love your purchase, but if not, we’re here to make returns easy.
In what time frame can i return my order?
Once we have received the order return, the refund will be processed within 14 business days.
Are there any shipping costs?
For orders under €150 a shipping cost of €4,90 is charged.
All orders over €150 will be delivered for free.
Are there any return costs?
Enjoy Stress-Free Shopping with Our Free Return Policy!
Can I still change my order?
If you want to change your order, please send us an email to support@soy-studios.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to support@soy-studios.com and we will contact the shipping company.
How long are the delivery times?
Within Germany 2 to 5 business days